Refund Policy and Seller Information
Refund Policy
- Before we send your purchase code: if you cancel by email before we send your code, we will refund you in full.
- After we send your purchase code: because the App is a digital product, we cannot accept returns or give refunds once your code has been sent. Please check the App's features and the requirements below before buying.
- If the App does not work because of a problem on our side: we will fix the problem or give you a full refund.
- Duplicate purchases: if you accidentally pay twice for the same item, we will refund the duplicate payment.
- Refunds are made to the payment method you used (card, Apple Pay, Link, etc.), through Stripe, usually within 10 business days of our confirmation. It may take additional days to appear on your statement. Differences caused by currency conversion are handled by your card company or payment provider.
- If a purchase is refunded, the purchase code or viewer codes for that order can no longer be used.
To request a refund, email hibuno2026@gmail.com from the address you used for your purchase. Support is available in Japanese only; you may write in English.
Seller Information
| Seller | HiBUNO (sole proprietorship) |
|---|---|
| Owner | Atsuhiko Miki |
| Address | East Court 9-bangai 1-907, 3-1-2 Koyocho-naka, Higashinada-ku, Kobe, Hyogo 658-0032, Japan |
| hibuno2026@gmail.com (support in Japanese only) | |
| Phone | Available on request by email (support in Japanese only) |
| Products and prices | Kakeifu – Family Timeline: US$485 (one-time payment) Share with family (3 viewer codes): US$135 (one-time payment) Any applicable taxes will be shown at checkout. |
| Payment | Credit and debit cards, Apple Pay, Link and other methods shown at checkout (processed by Stripe; for purchases from outside Japan, Stripe and its affiliates may act as the reseller and handle sales tax, VAT or GST) |
| Delivery | Your purchase code (or viewer codes) and instructions are sent by email within 3 business days after payment (Japan time, excluding Japanese weekends and public holidays). |
| Requirements | iPhone/iPad: Safari on iOS/iPadOS 26 or later Android: Chrome on Android 11 or later Computer: the latest Chrome, Edge or Safari An internet connection is needed only for the first code check. Private browsing mode cannot be used. |
See also: Terms of Service | Privacy Policy