Refund Policy and Seller Information
Refund Policy
- Before we send your activation link: if you cancel by email before we send your activation link, we will refund you in full.
- After we send your activation link: because the Note is a digital product, we do not give refunds for a change of mind once your activation link has been sent. Please try the free version and check the requirements below before buying.
- If the Note does not work because of a problem on our side: we will fix the problem, or give you a full refund if we cannot provide the Note.
- Duplicate purchases: if you accidentally pay twice, we will refund the duplicate payment.
- Refunds are made to the payment method you used, through Stripe, usually within 10 business days of our confirmation. It may take additional days to appear on your statement. Differences caused by currency conversion are handled by your card company.
- If a purchase is refunded, the activation link and usage certificate for that order can no longer be used.
- This policy does not limit any rights you have under the law.
To request a refund, email note@hibuno-life.jp from the address you used for your purchase. Support is available in Japanese only; you may write in English.
Seller Information
| Seller | HiBUNO (sole proprietorship) |
|---|---|
| Owner | Atsuhiko Miki |
| Address | East Court 9-bangai 1-907, 3-1-2 Koyocho-naka, Higashinada-ku, Kobe, Hyogo 658-0032, Japan |
| note@hibuno-life.jp (support in Japanese only) | |
| Phone | Available on request by email (support in Japanese only) |
| Product and price | Tsunagu Family Treasure Box – Full Version: US$200 (one-time payment) Any applicable taxes will be shown at checkout. |
| Payment | Credit and debit cards, Apple Pay, Link and other methods shown at checkout (processed by Stripe; for purchases from outside Japan, Stripe and its affiliates may act as the reseller and handle sales tax, VAT or GST) |
| Delivery | An activation link is sent by email within 24 hours after payment. The link can be used once, within 72 hours after it is issued (this is not a limit on how long you can use the Note). |
| Support | Basic questions about how to use the Note: 30 days after purchase, by email. Updates and fixes for standard environments: 1 year after purchase. |
| Requirements | The latest version of a major browser (Chrome, Edge or Safari) on a computer, smartphone or tablet. An internet connection is needed to activate the Note; after that, it can be used offline. Private browsing mode is not suitable, because your entries may be deleted when the window is closed. |
See also: Terms of Service | Privacy Policy